Question 1

What materials are your products made from?

Accepted Answer

Our products are primarily crafted from high-quality PLA (Polylactide)—an eco-friendly, non-toxic, and biodegradable polymer derived from corn and other plant-based sources. Renowned for its exceptional properties and aesthetic appeal, PLA is widely used in 3D printing, making it an excellent choice for sustainable and visually striking creations.

Question 2

Are your vases and planters waterproof and safe for holding water?

Accepted Answer

Generally, yes. However, we recommend using an additional plastic liner, as 3D-printed objects may have micro-gaps between layers that can cause slow leaks.
You can also request a 3D printed liner from us - most likely free of charge.

Question 3

Can your products be used outdoors? Will they withstand sun and rain?

Accepted Answer

Mostly yes, but PLA is sensitive to prolonged sun exposure/UV and may degrade faster over time.

Question 4

Are your vases safe for fresh flowers, or do they require a liner?

Accepted Answer

They are safe for fresh flowers, but for added protection, a liner is recommended.

Question 5

How durable are 3D-printed decorations? Do they break easily?

Accepted Answer

Our decorations are durable for static use and are comparable to plastics like vinyl or ABS. However, small parts may be fragile, so handling with care is advised.

Question 6

What about layers, lines and minor visual imperfections?

Accepted Answer

3D printed items are made layer by layer, which means that faint lines or tiny surface marks can sometimes be visible. We take great care to ensure our products are of the highest quality, but occasional minor imperfections are a natural part of the process.
The good news is that these are usually very subtle—barely noticeable from about 5 feet away—and they don’t affect the look or function of the item.
If you ever receive a piece that you feel has flaws that stand out or impact your experience, please reach out to us. We’ll be happy to make it right!

Question 7

Are your vases and decorations eco-friendly or biodegradable?

Accepted Answer

Yes! PLA is one of the most eco-friendly and biodegradable polymers, made from renewable sources like corn, soy or other plant biomass.

Question 8

Do you offer custom designs or personalized orders?

Accepted Answer

Yes! We accept custom orders, although custom-made item can be a bit more expansive(but still reasonably priced). Please inquire at info@bellewood.ca for details.

Question 9

Can I request a specific color or finish for my order?

Accepted Answer

Absolutely! We offer a variety of colors and finishes.

Question 10

What sizes do your vases come in? Can you print a custom size?

Accepted Answer

Yes, we can print custom sizes. Feel free to reach out with your request!

Question 11

How do I clean and maintain 3D-printed vases and decorations?

Accepted Answer

Simply wash them with water and mild soap. Do not place them in a dishwasher, as high temperatures may deform the material.

Question 12

Are your products made from non-toxic materials?

Accepted Answer

Yes, we only use non-toxic materials for our products.

Question 13

How long does it take to print and ship an order?

Accepted Answer

Printing usually takes 1 to 5 days, depending on the quantity. Shipping times range from 2 days to 2 weeks, depending on your location.

Question 14

Do you offer bulk discounts for large orders or wholesale purchases?

Accepted Answer

Yes! Contact us for bulk pricing options.

Question 15

What is your return or refund policy if I’m not satisfied with my purchase?

Accepted Answer

Please refer to our Return & Refund Policy page for full details.

Question 16

Do your products have a smooth or textured surface?

Accepted Answer

We offer a variety of finishes, including:
✔ Silky
✔ Matte
✔ Gloss
✔ Semi-gloss
✔ Glittering

Designed and made in Canada | Free Canada shipping orders over $49 | 30-days returns

BELLEWOOD

Frequently asked questions